AI prompt to reach out sensitively after a divorce

Marriages, new homes, new babies, retirements and losses change what clients need covered. A timely, human message shows you are paying attention and opens a natural coverage review. AI helps you write it quickly and in the right tone.

Below is a ready-to-copy prompt to reach out sensitively after a divorce, a detailed version that asks you clarifying questions first, and tips for using it. It works in any AI assistant: ChatGPT, Claude, Gemini or Copilot.

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The prompt

Write a sensitive, brief message to a client going through a divorce offering help reviewing policy ownership, drivers, beneficiaries and addresses, with no assumptions or advice on legal matters. Use placeholders like [First Name]; no client personal info; no guarantees or price promises.

Detailed version (asks clarifying questions first)

Act as an experienced assistant to a licensed insurance agent. Before answering, ask me up to 3 clarifying questions (the life event, your relationship with the client, and tone). Then complete this task, and finish with a short checklist of statements I should verify with my compliance team.

Task: Write a sensitive, brief message to a client going through a divorce offering help reviewing policy ownership, drivers, beneficiaries and addresses, with no assumptions or advice on legal matters. Use placeholders like [First Name]; no client personal info; no guarantees or price promises.

What a good result looks like

A good message is brief and kind: it acknowledges the situation without prying, offers practical help (who owns which policy, who drives which vehicle, beneficiaries, mailing addresses) and lets the client choose when to talk.

Common mistakes and watch-outs

Make no assumptions about who stays in the home or who keeps the car, and don't give legal advice; refer ownership and settlement questions to their attorney. Be careful about who can make changes to jointly owned policies, and don't share one spouse's information with the other.

How to adapt the prompt

Offer a phone and email option, and prepare a short checklist to use once they're ready. Keep a follow-up reminder for after the divorce is final.

EXAMPLE output (placeholder data, not a real client)

Hi [First Name],

I understand you may be going through some changes, and I'm here if I can help.

When you're ready, we can review things like who owns each policy, who drives which vehicles, beneficiaries and mailing addresses, so everything matches your situation.

There's no rush. Reply here or call me at [Phone] whenever it suits you. For legal questions, your attorney is the best person to ask.

Take care,
[Agent Name]

How to use it

Copy the prompt. Copy the short prompt above, or the detailed version if you want the AI to ask clarifying questions first.
Fill in the placeholders. Replace [First Name] with your own details. Use placeholders or de-identified details; never paste client personal information.
Run it in the right tool. Paste it into any AI assistant: ChatGPT, Claude, Gemini or Copilot.
Review before you use it. Keep it personal and sensitive; no sales pressure in difficult moments. Check every fact, name and number yourself.
Take the next step. Next, see: Remind clients to review beneficiaries.

Which AI tool to use

Any AI assistant

ChatGPT Claude Google Gemini Microsoft Copilot

Paste the prompt above (short or detailed) into any of these.

Before you use it

Keep it personal and sensitive; no sales pressure in difficult moments.
Don't assume what coverage someone needs; invite a review instead.
Never paste client personal information (names, policy numbers, health or financial details) into AI tools your agency hasn't approved.
Review every AI output for accuracy and compliance before you use it.

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